Direct Freight Express
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No Care / No Responsibility
Unfortunately I failed to ask the supplier who they used as their shipper. If I had and they stated Direct Freight I would have cancelled the order due to past poor service and excessive delays. I called the so called lovely customer service today to be informed it was unusual for my package to take 6 days from their Brisbane depot via Beaudesert to myself in Kooralbyn..Its under 100km so I could have walked it in less time. I was told my package had been handed to a third party contractor "Beaudesert Freight" so it was beyond their control to advise me where it was in relation to being delivered. My suspicion is the 3rd party will not deliver out to me unless they have multiple packages to deliver. So I am still waiting and cannot wait to get my chance to express my opinion of the service first hand.