Stephen McClurg

Very poor customer service

Steer clear of this company

Bought my first gaming laptop, had a fault from the beginning, noticed 8 days later AI isn't capable of distinguishing voice or that a replacement refund laptop is not technical support. Tried to get my faulty laptop (8 days noticed after order) to get it returned. Waiting all day, no one turns up from parcelforce. Then HP customer service says it's an independent courier with no acknowledgement that they are responsible as they chose the couriers. After 24 hours wasted, I requested the laptop be refunded instead of repaired because I cannot fathom going on with this mess of a customer service. Finally got a confirmation to return via post office but no label. Emailed ... No response.

Makkelijk, handig in gebruik en betrouwbaar

Gazebo Guru