EM
Emerald Cruises UK
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Brilliant cruise , booked another one
I have recently reviewed this company pre cruise as just could not get through to anyone and gave 1 star. I am pleased to say our tickets arrived in time for our Balkan cruise and we had a wonderful time. The boat was fab, the staff were amazing and as we enjoyed it so much have now booked a Douro cruise with them for next year. I have also today received an email from the chairman explaining what had gone wrong which I was very appreciative of . They had been cyber attacked and quite rightly refused to pay a ransom even though it caused enormous problems. He also confirmed all guest info was secure.