Premier Inn
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I had a night booked at Premier Inn…
I had a night booked at Premier Inn Ealing, I arrived around 11:30pm. The receptionist found my booking, asked for payment even though I'd pre-paid. Eventually she found the payment and confirmed that I had paid. She then went to get the Manager, 10 minutes or so passed while they looked at the computer, eventually they said that they were not going to check me in because the computer wasn't giving an option for payment (even though acknowledge I'd paid). I asked again about whether they would check me in and they said no. So I was on the streets of London for the night as far as they were concerned and they really didn't care at all. I eventually managed to contact a friends to sleep at on the other side of London. I was luck, most people will not have this option. So if you don't fancy sleeping rough in London - and if in doubt trust me you don't - avoid Premier Inn. Premier Inn ignored my complaint, I had to go via an intermediary and eventually got a refund informing me that I should have incurred a penalty but this time I was fortunate!!! No apology, no refund for the Uber to other side of London, no compensation for the stress and ruined trip. I have complained about this last response, nothing. A truly in incompetent, irresponsible and negligent company. Please use there competitors, the sooner this company goes out of business the better!