The One Broadband
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Very disappointed with the support…
Very disappointed with the support received from The One. After the migration from Octaplus, I was left with a mobile SIM that became PUK locked. When I contacted The One, I was told they only handle broadband services and could not help with the mobile account. No clear information was provided about who was responsible for supporting former Octaplus mobile customers. Customers should not be left caught between companies with nobody taking ownership of the issue.