Norton Support 247
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a perfect example of corporate bullying and underhanded practice
Norton 360 It is not often that one comes across a case of a multi-billion-dollar company bullying a disabled senior citizen with a heart condition but this is a classic example of misuse of market power. I have spent many hours talking to Norton and suffered great stress each time. Is this really what American business is coming to? Anything to make a fast buck? I purchased a licence for the antivirus software Norton 360 about two months ago. I contacted support about another matter and the agent logged into my computer. Without warning she simply deleted my software and disconnected from my machine. I immediately contacted support again and was connected to a different agent. This agent also logged into my machine, told me she could do nothing and again disconnected the connection. I contacted support a third time and was connected to a third agent. He was able to reinstate the software and register it. About two weeks ago a notice appeared on my screen that my licence had been revoked. I contacted support again and after quite a bit of discussion and investigation the agent was able to restore the licence again and added 20 days to the term as compensation. A week ago the same notice appeared on my screen. Again I contacted support and was told that Norton had a dispute with the supplier who sold me the license so they cancelled my license. After some calm but intense discussion I was told that they would do nothing for me and that I should contact the seller. The seller has however gone out of business. All the agent agreed to do was “escalate” the case. A week later I had still heard nothing so I contacted support again and was told that because the case had been escalated, they could do nothing for me. I bought this software on the open market at the market price from what appeared to be a reputable seller in an arms-length transaction. Norton cancelled my licence because they have a disagreement with this seller which I can do nothing about.