Carbide 3D
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Great Customer Service
I really can't speak about other CNC builders customer service as I have not had any experience with them, but Carbide 3D's is excellent. Had a problem that drove me nuts but always assumed it was my inexperience with CNCing that was the root cause. Finally after weeks of frustration I emailed tech support to see if they could at least point me in the right direction for a solution. They jumped right in and started to trouble shoot with me. Turns out while checking something else I notice a stepper motor shaft was bent. Sent them the photo so they could see the problem and they overnighted a new one no questions asked. Now the machine works far better than expected. They took the time to directly help me, not send me to a knowledge bank or user group like some companies do.