ALL - Accor Live Limitless
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Charged for 2 rooms I cancelled
I booked 2 rooms at the Accor Hotel Rouen F1. I no longer needed them so logged on to their website and cancelled them, giving 24 hours notice of cancellation as required. In the morning I noticed I had not received a cancellation email so logged in online again to find they had not been cancelled and it was now too late to. So at 7.30am I emailed the hotel and let them know, there had been some error on the website. I did not need the rooms. Manager emailed back quickly asking what time I had cancelled, and for proof. Of course, I had none. The system didn't generate any. That was the problem!! I was then charged for both rooms. Manager ignored my next email. So I contacted Accor via Facebook and Instagram.i got a response on Facebook asking for more details, that I immediately provided, 2 weeks ago. The website had a glitch, and it is being used as a reason to rip me off, as though I didn't do something I did. Taking money and then ignoring customers is very poor customer service. I should add that have been very polite in my emails. I'm obviously not going to use any of the ACCOR hotels again.