Imperial Ride
View company profile →
>£300 ride where you're treated as though the driver is doing you a favour
Have used Imperial for some time as a fairly regular customer. Had one bad experience where the driver went to the wrong initial address for an important day in July, but decided to use them again after correspondence with them, given the solid track record prior to that. After last night's experience, I won't be doing that again - >£300 for a ride from Stansted to London, only for the driver to not be in the arrivals hall when we arrived and to (rudely) tell us to wait outside 'at the pick-up point'; this 'pick-up point' was unspecified, so we followed the 'meet and greet' signs and sent him details and a picture. After waiting in the cold, he eventually calls and says we went to the 'wrong' place (which is when I reaffirmed he should meet us at the arrivals area - I'm paying for a professional driver, the stress-free experience is the whole point for me; I can otherwise use a much more reasonably priced app). We then went back to the arrivals hall where he finally deigned to meet us, showing me where the 'pick-up point' outside is for next time - but there won't be a next time with Imperial for me. An Exec Uber cost £110 when we checked last night (a third of what we paid for Imperial) and would have been a far superior experience.