Anglian Water
View company profile →
Don't bother registering as having a medical need
We have an ongoing issue with a shared drain which is regularly blocked. My neighbours are never affected however it leaves us being unable to flush toilets, have a shower and generally have a life. I called Anglian Water last night and spoke to a really lovely guy - Luke - who took all the details and explained that in the worst-case scenario it could take 5 days for this problem to be resolved. I have phoned today and spoken to Lydia. I explained the problem and reiterated that my son has a medical condition which requires ready access to a toilet. I was told that at the moment even priority cases are taking five days but she would attempt to escalate the issue. In a first-world country, how can it be the case that someone is left unable to keep clean or, have use of a toilet for 5 days? I would also like to know why myself and my family have to put up with a reoccurring problem which has been on going for years? Why can't Anglian Water take some proactive rather than reactive action? Why ask people to register as having a medical need if there is no priority given to their call? I see lots of responses on Trustpilot which say there are infrastructure issues however Anglian Water made a pre-tax profit of £68m in the financial year ended 2019 so how much is being spent on infrastructure in comparison to paying shareholders? As an aside, the weather conditions currently are not unprecedented there was, I believe, 13 weeks of snow in 1962 so why after so many years is Anglian Water so ill-prepared? The call centre staff are generally helpful and the guys that turn up are lovely but there is clearly something wrong with the management and systems at Anglian Water if so many people are expressing the same frustrations.