Pet Drugs Online
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Really really poor
Website is too tricky to navigate and find specific medication in all doses/ varieties available on one page. Wrong medication dose then ordered as could find no other options. Only notified, by email the next day to say it wouldn’t be dispatched. I try calling back to resolve: all lines are down on the weekend. Tried today; again on a bank holiday nobody is there. When you are a business dealing with often urgent, critical medication for peoples beloved pets: you need to be there 24/7 to deal with enquiries! Imagine dialling 999 and finding nobody picks up. It’s not in any way acceptable to operate in this way. It’s just lazy. Hire some staff and ensure your phone lines are manned at the weekend too. Now I’ve had three added days of zero support with an order that hasn’t even been dispatched (I paid extortionate added charge for overnight delivery too!!) and an animal getting more critically ill by the hour. It’s a complete disgrace.