EN
Energy Ombudsman
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Not fit for purpose.
I took two complaints to the ombudsman’s service. The website is difficult to work with especially if you have an eyesight disability. One of the complaints against EON was upheld but not fully resolved and the levels of compensation awarded are insufficient to satisfy the complaint made or act as a deterrent to energy companies and make them change their behaviour. Waste of time and effort. The second complaint was against OVO and although upheld has yet to respond and compensate.