Economy Energy
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Refund success!!
Like many others I have waited for a refund of over £400! And today finally I got a call from customer service to say I will receive my refund by 5pm today BUT it is not as much as I said it was...Apparently the final bill they sent me wasn't my 'actual' final bill so I was told I'll going get £289... As I was put on a wrong tarriff! I explained this was their mistake not mine so want the full amount... Speaks to manager - Oh ok they will give me x amount as a good will gesture, plus the £35 I paid for the online money claim service, plus interest rounded up to £5 so all together £374.75, she said "it's only £89 less than what you thought it was"! Righto luv, you keep it I can't be asked anymore! Money to be in my account by 5pm today and no other dealings with this horrendous company ever again! So anyone who is 'waiting' for a refund - DON'T WAIT! Open a online money claim service - just google it - you have to sign up - fill out the forms, pay a fee either £25-£35 depending on amount claiming, Economy Energy have 14 days to reply - They have ignored my calls and emails since October - I issued this in 18th Dec and have (I hope!) a resolution today - 3rd Jan.