Thinblueline

Jan 26, 2025

Pleasantly surprised with the attitude of Discover Airlines

I was pleasantly surprised with Discover Airlines and thus want to share our experience here. In late December we flew from Frankfurt to Mauritius. Just before taking off the pilot realised a fault on one of plane wing flops. Firstly, mechanics tried to fix the issue but without success. Then, the flight was canceled and we were informed that accommodation at the airport hotel for all passengers will be provided and that the flight will take place the next day. However, soon we got another message from Discover Airlines offering to reroute us free of charge to a same-day flight of a different company (Etihad) via Dubai. We accepted the offer and arrived to the destination 10 hours later then originally planned. Upon return we filed a compensation request to Discover Airlines, which was super-quickly processed and within a week we received a full compensation for the delayed flight. Despite initial mechanical issue (which was outside of their scope of influence), Discover Airlines did everything they could, first to fix a plane and then to accommodate the passengers or to reroute them to different flight. Finally, without any excuses or delays they have compensated us for the hassle we experienced. We very much appreciated such an attitude and wanted to share our experience with Discover Airlines as a positive example how airliners should treat their customers. We will certainly fly with Discover again.