Malmaison Hotels
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Night mare stay!
First of all we booked with Mal mason through booking.com and wasn’t aloud to pay up front for it to be cheaper we was made to pay more on the day, I put in a request when booking, and then asking at reception which they assured it was there, then we phoned again and then still never received! So we gave up and got our son in bed with us. Instead of going out for food we ordered from room service, first we recieved the wrong order, then secondly my food I sent back came back warmed up, I know this because I taken a piece of chicken out of the middle to see if you did this and low and behold it was exactly the same meal! So I phoned and sent it back then went to subway, and then to top it off after the p1ss take of the night we had and having to eat a sandwich for tea! The bloody air con starting going off its head at 12 on wards, as you will see on the records I’ve reported some of this. It’s a shame because we have stayed here quite a few times and will not now due to the bad experience, just to top it off!!! I drove 2.5 hours each way to get to your establishment and my wife is also pregnant and I’m still feeling the brunt of booking your hotel now!! Please respond to this complain as spending over £200 for this ear ache is a nightmare! Thanks Jordan