Scenic Luxury Cruises and Tours - UK
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EMERALD AZZURRA - (part of Scenic Group) - AVOID
A cruise line not to be trusted I have pushed the boat out, if you will pardon the pun, and booked a luxury cruise aboard the Emerald Azzurra around the Middle East. Five weeks prior to our upcoming departure the cruise line has cut one of the ports of call ( out of a total of six). No apology, no compensation and no right to cancel because they can hide behind their terms and conditions. It is perhaps no coincidence that the cancelled port is the most outlying so will save them a considerable amount in boat hours and fuel. The reason they give for the cancellation, the port that they booked has insufficient infrastructure and limited tourist opportunities. This is completely at odds with the glowing brochure description and did no one investigate the port prior to putting it onto the itinerary? What an absolute scam or total incompetence advertising something five weeks before departure they pull. Their attitude towards customers ( who have already paid) is dismissive and disgraceful verging on rude. Typical big company against unimportant individuals. This is not the type of company I would want to trust again. Date of experience: 22 December 2022