Fidelis Legal Services Limited
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This company is prehistoric
My mum died in July. She trusted Fidelis as a legal service to assist my family through this traumatic time. We first become suspicious because of the huge mistakes in the correspondence about fees. Lack of transparency about there role and the process. Very worrying. Documentation errors. Everything took way too long. Mistakes kept happening Wasted 6 months of our time. Very little done. Communication appalling. Had to seek legal advice elsewhere. Asked Fidelis to renounce from my mother’s will. They did this in Nov but it took 3 months to do it. This is not a good service. My family and I have incurred a huge amount of costs, loss time and emotional stress due to this delay. They charged us a massive fee of over £2000 for an appalling service and threatened us with debt collectors. We had to offer half the fee upfront in order to receive the renunciation documentation with urgency. It's shocking how bad the communication and customer service is. I am still in disbelief about there denial. Still waiting for a written response in writing to our complaint. It’s suppose to take 28 days. It’s taken over 90, still waiting… still getting threats of debt collector. We paid the fee... even though we felt the service was extremely poor. Unfortunately for whatever reason this company is extremely poor. It’s not what mum signed up for. It’s border line corrupt. My family and I are reasonable, intelligent human beings. We offered up advice on how to improve their service. We signed up to a new solicitor in Dec.and now have probate 2 months after receiving renouncing documents.. The efficiency, communication and courtesy of the new solicitor is absolutely amazing in comparison. We now have probate. It took a few months. Fees transparent and the process super clear. Fidelis have a lot of improvements to do and a long journey ahead for them. We will be going to the ombudsman. No one else should experience what we went through. No one should get threats of a debt collector especially when their complaints are not being replied to as the Fidelis company policy states. - it’s a very ‘small town’ narrow minded and inexperienced way to treat people. The response from Fidelis to this review only illustrates this even more.