AF
Affinity Water
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Needs to do more to inform customers about works
It's a water company. It makes a good job of supplying us with clean water that is safe to drink. It's not so good at keeping us informed when things go wrong, judging by recent experience of road being drilled up starting at 7pm, without warning. Noise continued until 4am, then started again at 8am. Of course it was an emergency and needed dealing with. But nothing on their twitter feed, or the website to let us know what was going on and when the work was expected to finish. When I DM'd them on Twitter they did come back in office hours and gave an explanation.