The TJX Companies
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very disappointed. Wrong item, items cancelled, never received the rest of my order
I am very disappointed in TJ Maxx’s online services. I ordered five items on October 20th and was told it could take up to 10 business days for my package to arrive. A few days after placing my order I received a notification that one of the items I ordered was out of stock and so I was refunded. Approximately 10 days after my order I received a package from TJX containing one item that was not what I ordered. I called customer service and they were able to resolve the issue. Since then I have called twice to check on the status of my other three items that still have not arrived (it is now nearly December 4th). Two weeks ago, during one of my calls, I was told that part of my order had shipped and I should receive it in the next couple business days. I still have nothing from my original order that was placed 45 days ago. I’m very disappointed as I’ve always been a loyal and frequent shopper at TJ Maxx. I plan to call again again tomorrow to see if I can be refunded. If you are looking to buy gifts in time for Christmas, I suggest you consider shopping elsewhere. :(