TUI Cruises
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September 2024 our 14 day cruise with…
September 2024 our 14 day cruise with TUI down the Rhine & Danube was cut short due to high river levels. We started in Amsterdam and should have finished in Budapest but we had to stop half way. TUI customer service was awful and totally disorganised. We spent over 4 days on and off coaches, transferred to another boat for 1 day, TUI arranged coach transfers with shoddy operators, we endured danger with our coach driver taking and making calls on his mobile whilst driving on narrow roads and motorways at speed, totally in breach of Hungarys Law, we were very concerted for our safety. When we got back and complained to TUI they were dismissive of this issue totally showing no interest in their Duty of Care obligations. We paid for a drinks package which we were unable to use for half the holiday due to being stuck on coaches, in all the holiday cost over £7000 and the only compensation TUI gave was £500, 7%. TUI customer service post return is SHOCKING, their stance to our complaints was very much, tough, take it or leave it followed by, we hope you book with us again, NOT A CHANCE.