Primo Water
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Get your water ANYWHERE else.
Our water delivery was postponed about 4 times and then just fully cancelled until the next delivery date. We were out of water for over a month so we decided to cancel our service entirely and switch to a new company (Tribeca Beverage, very helpful and easy to contact!). Had to wait for over an hour on the phone for a real representative with terrible hold music and then fight off the offers of cheaper water they kept pushing while I was trying to cancel. It doesn't matter if it's cheaper if we aren't even receiving it! After finally being able to cancel, I was told they would pick up the cooler and the empty bottles on 6/9. As of today, 6/27, they are still cluttering our small office. I have called 5 times, had to be on hold for an hour every time, and each time been given a new date that they will be coming and lo and behold it is still here. How are they even in business right now? After this merger it seems like no one is getting their orders. We used to be very happy with the service before all this went down. Get it together.