DriveSafe Driving Schools
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Please choose another Driving School. Terrible experience
My family and I selected DriveSafe as a way to get my wife's Colorado driver's license. I'm not even sure where to start because there are so many negative things to say about this experience. I'll start with the sign-up process. You have to select a "package", which we chose the two-hour class, and then the driver test for $300. The cost really isn't the issue in the case. I chose the Highlands Ranch location because it's right across the street from our house. For selecting a date for the appointment, it wouldn't let me select one online. I tried to call the HR office for two weeks straight without anyone available to talk to. I finally (after the second week) was able to speak to someone on the phone. The representative told me that HR didn't have any openings for at least four months. In my opinion, four months is ridiculous. There were other locations that did have openings but would have to drive at least15 miles. I asked the person on the phone if she could have a Spanish speaking instructor due to my wife needing translation. She had her two-hour lesson on Saturday 11-2-24. The person giving the instruction that day was good, and provided less than ideal instruction on what would be covered on the test. Which is mind-blowing because it should mirror or at least be close to what is being instructed for the test. Monday 11-4-24 was her test date. We arrived and were greeted poorly by the staff. During the test, the test examiner displayed agitation, frustration, and aggressive behavior towards my wife in the car (Which in turn caused my wife anxiety due to him being this way). Of course someone is going to not drive their absolute best due to being treated this way. When they told her why she failed the test, they didn't have any compassion or ensure that my wife understood. They were saying, "You failed, and we need $69 more for the retake. They couldn't even explain to me what mistakes she made. Which is insane to me. I did pay the $69 but came back the next day to talk to David and another manager. I asked for a complete refund and was told that I couldn't. David said my only option was to try it again, and they would make sure that there was a Spanish speaking evaluator. He initially told me that they would have one availble for the Greenwood Village location (which is still far from our house) and that he is only available for one week (because the person is going on vacation). It snowed this week, so we had to cancel. David said that the man would be available the following week. Didn't hear back from David so I had to call three times to get a hold of David to verify that the appointment is still on. He then proceeded to tell me that it will be another month before he would be available. What?! Anyway, the only available Spanish speaking person would be in the Denver location (which is 25 miles from Highlands Ranch) Long story short, I had to do this one because I needed her to get her license. Long story short, she failed for the second time! The man said I couldn't see the results of what she missed. I will let everyone that I am in contact with to please stay away from this company. People are paying good for a service and aren't getting a return on their investment. I am at a loss for words! I can't believe that this is how they treat people! Over promise and under delivered at all levels! Stay away from this business.