Swithenbank Estate Agents
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Exceptional!!!
After our chain collapsed just before Christmas our family were completely devastated. James had been keeping in touch us with for around 18 months before we eventually listed with the more established agency in Sale as we just felt more comfortable going that way rather than with a new agent. You do hear horror stories don’t you. Which in hindsight was unfair as he had always been extremely polite and professional every time we had spoke on the phone. James called us just before Christmas when our listing was still marked STC on rightmove (even though to sale had collapsed) just to wish us merry Christmas and best of luck in our new place. We explained the situation and he said he was very sorry. At the time we were extremely upset with our agent and were serving our notice period. James said, ‘serve the 14 days notice, solicitors have closed for Xmas already so nothing else will change between now and the start of January, maybe you will get lucky.’ Or something like that at least. I feel ashamed of myself that I just discounted what he said and near enough out the phone down on him. I have since apologised! James called me on Boxing Day, and said he might have a cash buyer. Slightly below what we had accepted but they could complete very quickly. Our notice period finished on the 29th, James drove from his wife’s family in Newcastle to conduct the viewing, the initial figure quoted was offered and 10 working days after the solicitors got back to work we had exchanged. I don’t think there are any words to describe what he has done for our family. I am still a little dazed at how he managed to do it and rescue the chain. But he did, and we wish him all the best with business moving forward. Exceptional service by a great human being. Thank you James