Affinity Water
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Affinity Water service getting worse & OFWAT are as useful as a broken water pipe.
Affinity Water. I got a smiley face for water used but my bill went up by a huge amount to the previous bills. To contact Affinity Water is very hard to complain, these companies are making it harder for the public to contact them even though last time I phoned their CS was in the UK, most companies have done this by putting their customer service into other countries to make it that much harder & customer service gets worse. My bill gives me the choice of paying online but the online payment never works. I have reported this in the past and it never gets fixed. Phone and you waste so much time getting through. I might not pay this time to see what happens. Terrible customer service at Affinity Water. Meters outside your property where it's hard to read. The elderly cannot read them at all as they are 45cm underground, in the dark down a small dark hole. Up your game Affinity Water. OFWAT are as useful as a broken water pipe.