EN
Energy Ombudsman
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Pathetic organisation
This organisation only exists to protect the energy companies. The don't offer compensation, just a "goodwill" gesture. If you are out of pocket you won't get your money back. The goodwill gesture is insulting low, less than minimum wage for the time spent making the complaint. Evidence is ignored and appeals rejected. I expect they will post the usual copy and paste response saying they are independent, but they are not. You are better off taking the energy company to court, I did. Just as I thought, a copy and pasted loads of garbage. They treat people like dirt, they work for the energy company, NOT the customer.