British Heart Foundation Furniture & Electrical Stores
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Waste of time if you live higher than a ground floor flat
Had booked a collection for the 16th march from the cardiff bhf. So all good all booked in and the day before just wanted to check all ok. Come delivery day i had to nip out but my wife was in all day and she waited and waited and still no collection. She then texted me to check on my emails whilst i was at the job centre only to see my emails to day they have collected and made the delivery a sucessful one. What utter liars my wife was in all day and nobody buzzed the intercom. So i returned home fuming and telephoned the cardiff branch and they would get back to me within an hour. An hour passed still no phone call so decided to ring them no answer, left it for half an hour finally got to a manager. She was ok sympathectic and i could hear the delivery driver mumbling over the phone and offered an alternative collection so i explained i live on the second floor flat and was told it was against health and safety what utter nonsense. So i said i will donate to someone who will apreciate it and wont ever give my donations to bhf ever again untill theres positive changes. If you have furniture donations give them to local charities who would appreciate them.