Celebrity Cruises
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One of the worst shipping company who …
One of the worst shipping company who claim the 5 Star service and in fact there are no stars in relation to services!!!! Having just returned from the Far East wonders, including HK, Taipei, Nagasaki, Korea (Jeju, Busan & Incheon), Tainjin (Beijin) & Shangai, one has to believe that all was great! Let me tell you; it wasn't NOT; we travelled with Celebrity Cruises, which they claim to have 5 star modern luxury at sea. I enlist what and where they totally fail: 1) Cabin drawers with dust in them, 2) What I believe to be a poo or dried blood on the wall of the bathroom, the housekeeper claimed to be a wall plaster, which is not used on any ship at all! 3) Breakfast buffet on the Ocean cafe, always cold. Asked to warm up in microwave and being told there were no microwaves, 4) Coffee stations (8 places) serving luck warm coffee, 5) wife asked for an omelette and being told to wait 5 minutes, which is ok! she handed up waiting more than 30! 6) Bought a non-alcoholic cocktail packages, all bar personnel understood totally different, one gave a nice cocktail and one said only juices included. Reported to Management and had no replies yet! 7) Went to reception asking for a map and brochure of a port, was told straight "we have none" Receptionist (Joanne) was not pleased to help and didnt look at all happy to be there either. 8) Staff at buffet services were just walking around without knowing what really have to do! I felt sorry for them indeed, as I am hotel manager and love trainings.