Keenans Estate Agents
Read all reviews for Keenans Estate Agents →
Great service from Emily Bradley
Keenans provided a good service for our house purchase and our contact at Head Office, Emily Bradley, consistently went above and beyond in order to see the process through to completion. Emily consistently chased both sets of solicitors, sometimes doing their job for them, and the Land Registry in order to speed things along. Without doubt Emily was the most helpful person in the process for us; she was great. 5 stars for her personally! I would only raise two constructive criticisms about the process in general. Firstly, we were incorrectly told that the property we were interested in was freehold rather than leasehold initially, and it took several weeks for this to be corrected, by which time our offer had already been accepted. This was a significant error and whilst Keenans did apologise for it, it should never have happened with such a key piece of information about the house. Secondly, I would have really appreciated a direct dial number to Emily at times during the process. Moving house is a stressful process and it seemed unnecessary to have to go through the switchboard every time we needed to discuss an issue, as often only one individual was fully appraised of the matter. In future I think this information should be distributed once an offer has been accepted and the process is moving forward. Overall, I would recommend using Keenans, they provided a good service during our purchase and Emily was extremely helpful throughout.