David

David

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1 out of 5 stars
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Reviews by David

SI

Sixt

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1 out of 5 stars

Sixt Verona is my worst car rental…

Sixt Verona is my worst car rental experience ever!!! BMW Serie 3 was booked and confirmed from Sixt website in advance. Me and my wife were preparing to our vacation. We are loyal Sixt customers worldwide and nothing foretold troubles. But Sixt Verona changed our mind definitely. 05.05.2019 instead of car booked we got rudeness and lies of the staff. They said there is no car for us. The argument was we did not mentioned our flight number while booking. Really?? There isn't such field in the booking chart. After that they said we came 20 minutes later and they gave our car to another customer. This answer completely excludes the first argument and it is the evidence of lies. And it is not an answer indeed. Instead to reduce the problem and provide the similar car they've accused us and even threatened to call the police. I am fully convinced such unprofessionalism and rude handling of customer cannot be excused.