Digi-Key Electronics
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You pay DDP incoterms but get CPT and big problems on customs
Beware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe (through digikey dot de, digikey dot es or the other fake "local" branches, all of them just aliases of digikey dot com at 204.221.76.76), you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...), because you can only contact AI chatbots clumsily posing as humans, with the intelligence of a frog and the rudeness of a gorilla. The current ChatGPT technology can write convincing text, even haiku, but it doesn't understand what "DDP incoterms" means. Or maybe it doesn't understand what "written contract" means. Not to mention "alleged misappropriation of taxes, duties and customs"... I will never buy again from DigiKey, but they will keep abusing innocent makers until we stops them. Just browse their Trustpilot page, activating "all languages", to see the horrifying experiences reported from France, Germany, Spain... Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can verify the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.