Singapore Airlines
View company profile →
Krisflyer - poor customer experience
This is feedback regarding Krisflyer team - I have been a loyal member of Krisflyer for over 10 years now, with many years being a Gold status member. I have personally in the past received a 3 month extension to my membership to allow a little bit of extra time to continue to maintain the Gold status. I am also aware of other colleagues and friends who were able to receive this same consideration by Krisflyer in the past to be able to maintain their status. Even though I have flights booked, and Krisflyer agent himself confirmed he couldn't quite fully calculate correctly what the miles of these flights would be, Krisflyer today have not been very customer service minded to allow once again an extension to be able to maintain the status. Whilst I appreciate there are policies, if policies have previously been "broken" and the agent himself confirmed he couldn't accurately determine my miles, how could they not consider? It is super disappointing to know that after many, many years of loyalty to krisflyer & star alliance group that I will now lose my gold status after many many years, especially considering Krisflyer have in the past granted extensions to members. Extremely disappointed by this inconsistency given by Krisflyer!!