EF Educational Tours
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An amazing trip and some useful advice
As a whole, the trip experience was fantastic from start to finish. My TC set up a marvelous trip with a superior TD, bus driver, hotels, tour guides and meals. My only problem with EF is how they handled a parent with only 5 days to go before my chaperone number was set. I believe the EF personel should call the GL first and ask if he or she is aware of the issue before the traveler is removed. That 5 days may have cost the traveler a little money, but it cost me, and through me, my chaperones, over a thousand dollars. Do you want to keep those who make your company thrive? Make the GL's happy. I was very upset about how that was handled. My chaperones were unknowingly charged for the excursions and then, instead of a refund, their money was transferred to pay for my "lost traveler" cost to my extra chaperone. That was not cool. Though they were happy to have helped me bear the cost, it shouldn't have been a cost in the first place.