Intrepid Travel
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Customer Care
We recently undertook a holiday with Intrepid and whilst many aspects of this were excellent, there was a particular issue (the guide's expertise) that was disappointing and did impact the quality of the holiday. When we followed up with Intrepid, we were very pleased to find that they listened to our concerns, took them seriously and resolved the matter in what we believe was a very fair and satisfactory manner. Michelle (our contact in Intrepid) provided a very professional, courteous and customer focused approach. It is to her credit that we have been encouraged to use Intrepid again.