EN
Energy Ombudsman
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Paid and work for the Energy Companies
Like all Ombudsman in the UK they are paid for by the energy companies and so nothing to help. I was told if EDF took longer than 2 months to remove a gas meter to go to the Ombudsman. 3 months later I did just that. Having to send every email to the Ombudsman led them to inform me it would take 6 weeks to “consider the correspondence” and get EDFs response - EDF had written on 24 February - “we will remove your meter in April” !!! I have moved suppliers. There should be independent overseers not this nonsense