Travelocity
View company profile →
I would give no stars if that were an…
I would give no stars if that were an option. Our flight to Denver from Frankfurt, scheduled at 1:10 on Christmas Eve, was cancelled on 15 December. I was never notified about the cancellation. Lufthansa said, because the flight was booked thru Travelocity, I had to go thru them for a hotel voucher to stay the night for our flight scheduled for Christmas Day. I asked for proof that Travelocity emailed me regarding the cancellation and was hung up on after two hours being on hold and waiting to speak with a ticketing agent. I really only wanted them to pay for a hotel but instead Travelocity doesn’t care that people have to sleep in airport benches on Christmas Eve. I hate this company and will never, ever use them again. For the money it’s going to cost us to stay a night in Frankfurt, I could have had a ticket directly thru Lufthansa AND a hotel voucher.