Worldwide Cruises
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Terrible Customer Service
Your Company was not very helpful at all when our booking went wrong. We made the final payment for our Carnival Cruise but it seems it did not get to them from you on time. As a result our booking was cancelled. I was horrified when I logged in to manage our booking to discover this and immediately called Jessica to ask what had happened. She was able to get us another cabin but it was not a clear view, which we had booked. I was very upset and was told through Jessica to contact Carnival direct but they didn't answer my emails and the local rep who Jessica emailed also ignored her many times. This went on for nearly a year. It ruined our trip and we were constantly fobbed off then eventually told we could have £150 off another cruise. I let Jessica know that I would never go on a cruise booked by your company again as you had no power to help us with this issue and I wouldn't trust you to be able to help with any other issues we may have. I asked for the £150 in compensation but no, this was out of the question. I am extremely disappointed with your customer service and would have thought you would have agreed to this compensation in view of the terrible service we were given.