Zen Internet
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Incredibly helpful and empathetic
The staff at Zen have been incredibly diligent, helpful and empathetic in helping to get my new internet. It took Open Reach 5 months to complete the cabling satisfactorily but during that time all contact had to be through Zen - as a customer you can't talk to Open Reach yourself. Zen were on Open Reach's 'case' constantly on my behalf without prompting. They always replied to my emails very quickly and with the level of understanding and empathy that you'd expect if it was their own personal internet connection. They really seem to have ownership of everything that is going on and I can't praise them highly enough. Many thanks to Craig, Lauren, Chris and the rest of the team for 5 star service. No wonder 'Which' like them so much.