Far

Sep 25, 2024

Please read this before you even consider them.

As most people would, I shopped around for pricing for dental implants. I contacted Dentaprime on Monday 16th and the pricing, location, and person on the phone was great. I checked their refund policy in several places and was happy to pay the £99 consultation cost and organised a consultation for Tuesday the 24th. I shortly read the reviews on here about other people's experience and decided not to pursue my consultation within a few hours of initially setting the consultation (still on the 16th) via email. We spoke on the phone on the 17th (day after) also, and there was a confusion as to when I booked the consultation and that I would be "wasting £99" - which was clarified when I mentioned I cancelled within 3 hours of booking the consultation and it's still in line with the policy and my consumer rights. Again, the person on the phone was very polite. I received a generic email a few days later along the lines of "you will be notified when the refund is processed" but that's not good enough. There's no open window into returning someone's money. *Update 1 as of the 25th*: I called them today to ask very politely for a window for the refund and jokingly asked "is it 3 days, 5 days, or even 5 weeks?" to which the immediate response was "we can refund it in 5 weeks if you like". The tone of the conversation was changed by their staff and I was told to ring back and "type option 1". The audio was cutting out and so I could not make out what was being asked but I replied "oh select option 1?" to which he replied "yes, same thing". Just to reiterate, the tone of the conversation was changed in a negative manner and not by me. The person on the patient line said it could take 3 weeks in totality (i.e. another 2 weeks in my case). In fairness the person on the patient line was very polite. I have all of this recorded if required for review.