Intrepid Travel
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Terrible trip, no support, over priced and not be be recommended.
We booked the Sapa Adventure trip that started in Hanoi. The local Intrepid Hanoi guide was disorganised and took us to a local restaurant with rats in it, and we had a problem at the train station as our bookings hadn't been properly confirmed. The train cabin was dirty and disgusting and Intrepid were not able to help change cabins. The other people in our party were able to upgrade their cabin to first class, which we were not given the option to. We eventually got off the train due to the very poor standards and no support, even though our guide said the train would be international standard, which it was not. When we got off the train Intrepid were again not able to help and so we couldn't join any of the trip. We organised to go to Sapa ourselves in the end which was much better and cheaper, as this trip is very over priced. I wouldn't recommend anyone to use this trip. Intrepid refused to take accountability of the situation or pay any compensation. It's a shame as I've used Intrepid a few times before and had good trips, but this one was very poor, and so I won't use them ever again.