H10 Hotels
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Over Priced hotel
We have been to the Rubicon Palace numerous occasions however we went there in October this year Privilege and it was truly awful. We paid extra and what did we get ? balcony door to room didn't lock you could open it from the outside and walk in - told the hotel totally ignored when I complained to the hotel and H10 they both said it had been fixed while we were there. Privilege pool out of 3 gates to enter only one you needed a key to get in so everyone could use it and they did. Had to chase reception for the room to be cleaned and clean towels. Spoke to the Privilege Reception (guest relations) lady, if you could call her that, called me a liar. Out of the two main lifts in the main building only 1 ever worked. staff argued with the customers in the coffee shop. floor in the room was not washed once while we were there absolutely filthy. Advertised with some holiday companies as 5* - what a joke more like a 2 star. H10 do not care about their customers they have your money so they are not bothered. Would never go back to that hotel again and neither would we visit any other H10 hotel either