Rixas

Oct 20, 2023

Very bad accommodation

Very bad accommodation, do not go with IQ, regardless of location. Here's everything bad that's happened so far in my 3 years with IQ: -Fire Alarms go off VERY regularly, almost daily - yet staff never seem to attempt to track down the problem, whether it be an electrical/alarm fault or someone setting them off intentionally/negligently. They do not care. -Slow Fire Alarm response times. The IQ location I'm at has 2 buildings across the street from each other. Reception is one building, I'm in the other. It takes at least 5 to 10 minutes for someone to bother coming from reception to investigate and turn the alarm off. At night, it's been as long as half an hour before someone turned up, despite a "24/7" reception. Bugger us if there's a real fire. -The internet here is AWFUL. Ask4 are an awful internet provider, and why on earth IQ uses them I do not know. At non-peak times, expect no more than 20mps, and at peak times it's been as low as ~75kbps. The internet died for about 2 weeks and IQ andAsk4 did little to solve the issue, very poor communication about the issue, and so on. -Terrible staff. Staff do not care about anything, and they will judge you. They even try and guess what's in your packages, a complete violation of your privacy, all for their own entertainment. -Terrible maintenance. No emergency maintenance crews, and no one available on weekends. My door broke and it was unable to be opened from inside my room - a request was submitted both online and at reception. No one was available to fix it on the Sunday, one guy came on Monday but didn't know what he was doing, so another guy had to come on the Tuesday. 3 days unable to exit my room without my neighbour helping push it open from the other side. Complete health and safety violation, what if there was a fire? How was I supposed to get out? -24/7 reception is barely staffed for any amount of time. During Monday-Thursday it's usually staffed from 9am-6pm, Friday's are completely random, and Weekends, good luck finding anyone. Night time is just barren, not a soul to be seen. -They repaint all the walls like every week, so there's a constant smell of fresh paint, giving everyone headaches all the time. -Rooms are massively overpriced for what you get. I thought the pre-Cost of Living price of £1888 was bad, now they've shot it up to £1904 x4, which is extremely overpriced. -Their cashback scheme is stupid. Instead of just giving you money back to your card like any normal sane company would do, they insist on giving you a pre-paid card which has a ludicrous amount of limitations on it, and doesn't arrive until about 2 months after you first check in. -Car park is too small to fit even a Ford Focus in comfortably, so good luck bringing a larger car because you have a lot of stuff to pack/unpack each holiday. -Residents are very antisocial. Many are up in to the late hours of the night, many even at 3am. They slam doors, they shout, they talk and laugh loudly. The smell of weed wafts through at least once a day, although that might not be a problem for some. -Hazards: Everything is made of wood, so is more flammable. There is only one staircase / way out to the bottom floor, a huge fire hazard. Beds are poorly made, with a couple of screws just left out next to it. -Rooms get dirty very easily. There's a lot of small gaps in things, e.g at the edges of the laminated wood flooring, footprints stain on to the floors easily, etc etc - so everything looks extremely dirty, and is hard to keep clean. -Phone fell down a gap between the bed and a headboard thing - couldn't reach it. Had to spend an entire afternoon disassembling the bed completely, because it can't be easily moved. The screws weren't in properly, so took forever to get undone, with a lot of effort. Something as simple as dropping your phone can turn in to an afternoon of physical labour to get it back, at IQ. -Lights in hallways are motion censored. You think this is a good idea at first, until the previously mentioned 3am residents start moving around, and then you get constantly lights flashing through the gap at the bottom of your door, making it hard to sleep, even without the noise. And there's more, I just can't be bothered to keep writing. Just avoid IQ completely. They suck all your money, and you get nothing in return. You will not have a care-free enjoyable time if you choose IQ.