Payoneer
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Payoneer Customer Service Is Unresponsive While My Payment Remains Pending
I am extremely disappointed with my recent experience with Payoneer Customer Service. My payment has been stuck in a pending/review status since September 30, and as of October 5, it is still unresolved. What has made this experience even more frustrating is the difficulty I have had getting meaningful assistance from customer support. I contacted Payoneer several times, but numerous calls were disconnected. On some occasions, the call would connect, but the representative would not speak or respond, leaving me with no choice but to wait until the call eventually disconnected. Ironically, after these disconnected calls, I would receive very responsive email replies, which makes me wonder why the same level of communication cannot happen during the actual support calls. I even provided my callback number and specifically requested a callback, but despite the numerous disconnected calls, no one has called me back. I understand that payment reviews may sometimes be necessary for security and compliance reasons. However, customers should not have to repeatedly call, experience disconnected or unresponsive calls, and then wait several days with no clear resolution or meaningful update. I hope Payoneer takes this feedback seriously. Customers deserve reliable access to support, clear communication, and timely resolution when their funds are being held. Five days may not seem like a long time in some situations, but when it is your money and you have bills and responsibilities depending on it, being left in a continuous pending status without proper assistance is extremely stressful. I am asking Payoneer to improve its customer support experience and, most importantly, to provide customers with clear and timely resolution when their payments are under review.