Midwest Grow Kits
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Best company for beginner growers.
This is my first review here, and I wanted to share my experience. Firstly, I’ve had nothing but good experience with this company. Whenever I’ve had a small issue, which are far and few between, like a moldy substrate jar, or a leaky cloning jar, they’ve always replied back to me and made it right. It’s not easy to please everyone all the time, and there are a lot of things that are out of their hands. As far as customer service goes, sometimes it’s taken a few days, but they’ve always replied back and tried to do the right thing. For the quality, I’ve never found a company that provides as good of a product for the price. Just as stated in the product descriptions, they send fresh product. Well, I don’t have the means to prove this fact, but I can say that their items have a long shelf life. When shipping, there’s a lot of logistics involved. Sometimes, I’ve received damaged smashed packages with broken product because of damage in transit, which is not their fault, but they’ve still made it right. One thing that Covid proved is that we need to have a little more patience in the process. There’s a lot that happens in the background, between purchase and product in hand. I’m not suggesting that Covid is a good excuse for all mishaps, but no one is perfect. Even though it’s stated as such, except for on the weekends (Friday-Sunday), I never expected next day shipping as the order must be approved and charged before shipping. Guess everyone expects Amazon shipping these days, not realizing that Amazon owns the means and process, from purchase to shipping to delivery. I’ll probably copy this review and put it in different places, as I believe this company has always tried to be the best in its business. I’m definitely a customer for life. Oh, and they didn’t pay me to write this review.