Brandon

Mar 21, 2020

Bed Bug Infestation With No Concern From Brett/Robinson

My family and I just returned home from a stay at a Brett-Robinson property. My wife and 7 year old daughter got a horrible case of bed bug bites from the Phoenix III. I understand things happen out of their control. However, their policy around this is unacceptable. they offered to give me one night of our stay back as a "gesture" because they can't take out an insurance policy to protect from something that is "no one's fault." needles to say, we turned that offer down. sorry. when you have a guest staying in your property go to urgent care and get two shots, prescriptions, pack up and leave in the middle of the night, and spend three hours upon returning home to completely detox every item brought on their "vacation", you might just have to come out of pocket a little more.  We also found a protective corn pad stuck in their sheets when I went to wash them myself. Some of the blood stains on the sheets look older than what could be mine or my daughter's. their policy doesn't take care of the health and safety of their renters. do not use this company. We have been back home for 5 days with continuous calls to them with no response. Do yourself a favor and use a different rental company in the area.