Airport Van Rental
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Not so good.
1) you have to take 2 shuttles to get to the location. When we called (had to borrow a phone as we weren't travelling with one) from the airport, they wouldn't arrange the 2nd shuttle. We had to call again from the end of the first shuttle. As we had no phone, HASSLE. Why couldn't it have been arranged on the first call. 2) When we arrived we were told we had to provide proof from our home country of liability insurance. It is in their policies I was told. We booked through Expedia. When I went through policies on Expedia there was only a note saying "may be extra charges for insurance". Nothing saying that we had to provide proof. So instead of being able to be prepared and bring such proof, we found out at the counter and had to buy their liability. If this information was clear ahead of time and I messed up or chose not to bring the required information, fine. But it wasn't clear, so extremely frustrating. 3) Finally after sorting all this out it was 1.5 hours after our booked rental time, the van we rented wasn't ready!!!!!!!! So we had to wait 20 minutes for it to show up. 4) The desk attendant answered our questions, nothing more. Won't say she was unfriendly, but certainly wouldn't classify her as customer service oriented. She did not even apologize for the van not being ready when I mentioned it was 1.5 hours after it was supposed to be. All it would have taken was a "we are very sorry it isn't ready". But all we got was "it isn't ready, you will have to wait". 5) oh yeah, and the van we rented had 75,000 miles on it. Which in fairness, it was in reasonable shape for its age....... So overall, not a great experience. But could easily have been improved so it was. Didn't get the feeling though that they cared to improve it!