Boost Mobile
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The Upside is access to a live person
There are many friendly tech support people on the phone who try to help…I spoke to well over a dozen of them during the two weeks when they were unable to connect me with my hotspot data for the first time. A brand new customer, they told me I had used all my data. They tried multiple things while I waited on the phone…many hours of attempted technical assistance. The last technician on the phone said they had escalated my problem to the highest level and there was nothing more that could be done. I was offered no way to solve the problem and I had wasted 2 weeks without any hotspot access, lost money from my side business…was looking again for a new carrier to switch to..In the end, the clerk at the local Boost store, who had nothing to gain from helping me, solved the problem in less than 10 min.