Clever Training
Read all reviews for Clever Training →
Another disappointing review I'm…
Another disappointing review I'm afraid... I purchased a watch from Clever Training around 2.5 weeks ago. The watch actually arrived very punctually, 3 days from the US to the UK which I was quite impressed with. However, that's where the positives end. I had my watch for a few hours before it stopped working and initially contacted the customer services team of the watch brand (Polar) who were fab and tried to troubleshoot with me but with no success unfortunately. Given that it is a brand new watch they said I should return it to the retailer, Clever Training. Well, that's easier said than done! You can't just return a product with Clever Training, you have to submit a form to request one which is then dealt with some chimp at Clever Training. I submitted a returns form for this defective product 2 weeks ago and had no response. I have since created a new request with customer services which was merged with my original request by a member of staff and have emailed customer services on that thread a couple of times since. I have also tried Twitter and no response there either. I am based in the UK and I don't fancy being charged £3 a minute to attempt to get through to their lousy customer services team, and from the other reviews it doesn't sound like there would be a team on the other end anyway! There should be nothing complicated about this return as the item is unworn and defective, however it has become something of a headache. Never have I experienced such dreadful customer service and an unwillingness to assist or accept fault. Perhaps if their customer service/returns team took as much pride in their work as their marketing team (who I'm getting a daily email from) then my faulty watch probably would have arrived back with Clever Training by now and my money would be on its way back to my account in due course! I'm still waiting... Horrendous customer service, I certainly will not be purchasing from Clever Training again and will definitely not be recommending them!