Heart Internet
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A sharp decline in recent years
Wow, I rarely leave negative reviews, but the service that Heart Internet has turned into over the last few years has been shocking. I have been a customer for nearly 20 years, so feel I'm well qualified to comment on the service decline over recent years. In that time, they have gone from one of the best hosting companies in the UK to one of the worst. Customer service has been one of the main victims. I have just waited 5 days for a response to my latest support ticket. When it finally arrived, it was the usual, poor English drivel they spout out through outsourced custom service centres. The platform is far too dated now, the interface hasn't changed much in the last 20 years. If you plan on using these guys to host your business email using their shared hosting plans, prepare for a lot of it to end up in recipients' spam folders or bounce back to you. Unfortunately, Heart Internet is a great example of buy-outs leading to poor management and ultimately, a very poor end product.