UIN Footwear
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I do not like to bad-mouth businesses…
I do not like to bad-mouth businesses and I never write bad reviews but I have to based on my experience. I purchased 3 pairs of seriously overly-priced shoes. I received them and although they were nice designs, I wouldn't say I liked how they looked on me and felt the quality was not worth the price. Plus one of the shoes was slightly dirty. Whatever, I need to return, so I look for the return procedure. It says that you need to reach out to customer service first which I did. Took several days for them to respond. Not liking that. So I spend almost as much as it cost me to buy the shoes to return them. Not liking that either. I was told to send tracking information so they would be on the lookout for the return. Umm...why? When you receive them process the return. Whatever, did what was asked. Now the irritating part...they have apparently submitted my return request but no refund. I have sent numerous emails, either with no response or some generic response that is not helpful. They have had my return for about a month now. Don't want to forget that part, and I returned the shoes immediately after receiving them so they can't pull a fast one saying I was out of the return window. They even told me to have my payment provider send a refund request to get my refund. What??? So just for fun I did that and guess what the payment provider said, they 1. Need Uin to send the request and 2. I am outside of the window to request a refund from them (Klarna). Are you serious right now?! I have asked for the corporate offices with no response. Then imagine my heartbreak when all this time I thought this was a company in Spain only to find out the headquarters are in China. I have no problem with China but it is like false advertising in my opinion. Nonetheless, they have my money and the merchandise and all I have are a bunch of unanswered emails. Not cool. Guess who will not be doing business with this company in the future? Plus it is interesting that with all the negative reviews, no one from the company has even addressed them so I am sure that will happen with this review as well. So to that, be careful my friends. UPDATE 07/26/24 I won't even go through the nonsense that I went through but after having to get my payment method involved I am glad to say that I finally received my return...1 MONTH LATER. Why friends? Why? Still a hard pass on doing business with them in the future and I really hate to say that but this definitely left a bad taste in my mouth. Have an awesome day everyone! 👋🏽