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Embassy Suites By Hilton Miami International Airport
There have been many reports of problems with Embassy Suites by Hilton at Miami International Airport, including water damage, bed bugs, and faulty appliances. Overall, Embassy Suites by Hilton seems to be an unreliable option for affordable hotel accommodation. Not to mention the lack of customer service and professionalism my Manager Benny and his staff. Embassy Suites by Hilton can improve its customer service and overall guest experience by implementing a number of strategies. Some of these include increasing the number of staff members available to answer guests' questions, providing better information about the hotel and its amenities, and ensuring that all guests are treated equally.